Frequently Asked Questions

Each scarf at shimvornfrax is designed based on your specific preferences. You choose the pattern style, color palette, fabric type, and dimensions. Our designers create original artwork that reflects your personal vision and style requirements.

The typical design and production timeline is 3-4 weeks from initial consultation to delivery. This includes design creation, your approval process, production, and quality checks. Rush orders may be accommodated upon request with additional fees.

We offer premium materials including pure mulberry silk, fine cashmere, merino wool, and various wool blends. Each fabric has unique characteristics suited to different preferences and seasons. Our team can recommend the best option for your needs.

Absolutely! We encourage you to share reference images, sketches, or any visual inspiration. Our designers will work with your ideas to create a unique pattern that captures your vision while ensuring the design translates beautifully onto fabric.

Yes, we include up to two rounds of revisions in our standard pricing. This ensures you are completely satisfied with the design before production begins. Additional revisions can be accommodated at a nominal fee.

Start by contacting us through our contact form or email. We will schedule a consultation to discuss your requirements, provide a quote, and begin the design process once you confirm your order with a deposit.

We accept major credit cards, bank transfers, and PayPal. A 50% deposit is required to begin work, with the remaining balance due before shipping. We provide secure payment processing for all transactions.

Yes, we ship worldwide from our New York studio. Shipping costs vary by destination and are calculated at checkout. All international orders include tracking and insurance for your peace of mind.

Due to the custom nature of our products, we cannot accept returns for design preferences. However, if there are any manufacturing defects or your scarf arrives damaged, we will replace it at no cost. Please review our full return policy for details.

Yes, we offer discounts for bulk orders. Whether you need matching scarves for an event, corporate gifts, or a collection, contact us for custom pricing on orders of three or more pieces.

We recommend dry cleaning for all our scarves to preserve the fabric quality and pattern vibrancy. For silk scarves, use a professional cleaner experienced with delicate fabrics. Cashmere and wool can also be hand washed with cold water and mild detergent if needed.

Store your scarf in a cool, dry place away from direct sunlight. We recommend keeping it in the dust bag provided with your purchase. Avoid hanging silk scarves for extended periods to prevent stretching.

We use high-quality, colorfast dyes that resist fading. With proper care and storage away from prolonged sun exposure, your scarf will maintain its vibrant colors for years to come.